Twitter Inc. blamed an employee’s error for an 11-minute outage of President Donald Trump’s account on Thursday evening that quickly became one of the messaging platform’s buzziest topics.
Twitter said the error was made by a customer-support employee on his or her last day of work at Twitter.
“We are conducting a full internal review,” Twitter said in a statement. Twitter earlier explained that @realdonaldtrump was “inadvertently deactivated due to human error by a Twitter employee.”
In an official tweet, Twitter said it would be “taking steps to prevent this from happening again.”
The glitch, which raised questions about how Twitter employees can access users’ accounts, demonstrates the vulnerabilities of the platform that has become one of President Trump’s preferred ways of communicating with constituents.
Twitter was infamous in its early years for its frequent service interruptions, known for the “fail whale” icon. At the South by Southwest conference in 2014, Twitter suffered an outage when the company’s co-founder Biz Stone was speaking on stage.
In recent years however, Twitter has taken steps to improve its reliability.
Twitter employees and users took the error as an opportunity to crack jokes. Twitter Chief Operating Officer Anthony Noto retweeted an impostor account pretending to be him that claimed responsibility for the error. “That’s the last time I try to code,” the fake posting said.
“Seriously who is this person? I am unbelievable at ‘code,’” the real Mr. Noto’s account tweeted.
“I’ll file a JIRA ticket,” tweeted another user. Mr. Trump returned to Twitter not long after his account was restored, tweeting about tax cuts and the Democratic National Committee. The topic “Trump’s Twitter,” referring to the outage, had more than 200,000 tweets.
For your news articles, press release, Breaking News, send e-mail to [email protected]