Consumer Protection Commission launches Patients Bill of Rights (PBoR) – All You Need To Know

The Patients Bill of Rights (PBoR) was launched by the Vice President, Professor Yomi Osinbajo.

An initiative of the Babatunde Irukera-led Consumer Federal Competition and Consumer Protection Commission (FCCPC) which began with critical stakeholder engagement in April 2017, the PBoR to ensure consumers of healthcare services are provided with quality service with the ultimate goal of preventing needless fatalities.

Are you a consumer of health care services in Nigeria? Do you have a family or friend who is? Then you should know your right, demand and insist that this right is respected.

Here are the 12 rights you are entitled to as a patient:

1. Right to relevant information

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2. Right to timely access to medical records

3. Right to transparent billing

4. Right to privacy

5. Right to clean healthcare environment

6. Right to be treated with respect.

7. Right to receive urgent care

8. Right to reasonable visitation

9. Right to decline care

10. Right to decline or accept to participate in medical research

11. Right to quality care

12. Right to complain and express dissatisfaction regarding services received.

The CEO of FCCPC, Mr Irukera has personally led assessment teams to ensure this is not just another government policy on paper but that hospitals are in compliance. The Compliance Unit of the FCCPC continues to engage with stakeholders to ensure we get to the point where Nigerians can access health care to live and without their dignity abused.

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With the PBoR, no patient should be refused early emergency intervention under any circumstance. The PBoR is a collaborative effort between the FCCPC and the Federal Ministry of Health.

Visit: www.fccpc.gov.ng for more information on Patients’ Bill of Right.

If any of your rights as a patient has been violated and you need to file a complaint:

You may complete the online through user.fccpc.gov.ng.

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In addition, if you need to talk about your experience/speak through your complaint first or are not comfortable filing the complaint online, call the FCCPC’s dedicated customer complaint lines on 08056002020, 08056003030, or send an email to: [email protected]

Please, feel free to drop your questions, recommendations and share your experience with the FCCPC here.

Remember, your right is your power; know your rights and demand to have your rights respected.

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